Last Updated: August 11, 2026
Business Days refer to Monday through Friday, excluding U.S. federal holidays.
Return Window
You may request a return within 30 days of the delivery date, provided the items meet the eligibility conditions outlined below.
Eligible & Non-Eligible Returns
Eligible Returns (Accepted):
- Defective, damaged, or incorrect items upon arrival
- Items not as described
- Items in original, unused condition with original packaging and accessories (for change of mind)
Non-Eligible Returns (Not Accepted):
- Items that have been used, altered, or damaged by the customer
- Items missing original packaging or accessories
- Returns requested more than 30 days after delivery
- Custom or personalized products
- Items marked as Final Sale or non-returnable
How to Start a Return
- Contact us at service@cariova.com or +1 321-301-5612 with your order number and reason for return. For defective or damaged items, please include clear photos of the issue and packaging.
- Wait for our approval and return instructions (usually within 1–2 business days).
- Pack the item securely in its original packaging.
- Ship the return to the address below using a trackable method. We are not responsible for returns lost in transit without tracking.
Return Address
Cariova Returns
3500 NW 114th Ave
Miami, FL 33178
United States
This address is for authorized returns only. Please contact us before returning any items. Include your order number inside or on the package.
Return Shipping Costs & Refund Details
1. Product Issue (Defective / Damaged / Wrong Item / Not as Described)
- We cover reasonable return shipping costs where applicable.
- Full refund of the product price + original shipping fee (if charged), or a free replacement (subject to availability).
- No restocking fee.
2. Customer Change of Mind
- Customer is responsible for all return shipping costs.
- Refund of product price only (original shipping fees are non-refundable).
- No restocking fee.
- Exchanges are not offered for change-of-mind returns; please return and place a new order if needed.
Refund Timeline
After we receive and inspect your return, we will process the refund within 5 business days. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account. You will receive an email confirmation once the refund is processed.
Exchanges
Exchanges are available for eligible product-issue returns (defective, damaged, wrong item, or not as described), subject to product availability. If the requested item is unavailable, we will issue a full refund instead.
Non-Compliant Returns
If returned items fail inspection and do not meet the eligibility conditions, we will notify you by email. We may either ship the item back to you at your expense or retain the item without issuing a refund, at our discretion.
Chargebacks & Disputes
We encourage customers to contact us before opening a dispute or chargeback so we can resolve the issue quickly and fairly.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: service@cariova.com
Phone: +1 321-301-5612
We will respond within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed
Closed on major U.S. public holidays
Company Information
Dongyang Chaomeng Accessories Co., Ltd.
（东阳市潮萌饰品有限公司）
Address (China Headquarters):
Room 402, 4th Floor, Building 1,
Dongyang Mengning Bedding Products Factory,
Nanfeng Village, Nanshi Subdistrict,
Dongyang, Jinhua, Zhejiang 322199, China
US Returns Address:
Cariova Returns
3500 NW 114th Ave
Miami, FL 33178
United States