Last Updated: August 11, 2026
Cariova ("we," "us," or "our"), operated by Dongyang Chaomeng Accessories Co., Ltd., respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you. By using our website and making a purchase, you agree to the practices described in this policy.
Business Days refer to Monday through Friday, excluding U.S. federal holidays.
Information We Collect
- Order Information: Name, shipping address, billing address, email address, phone number, and order details.
- Payment Information: Payment method details are collected and processed securely by our third-party payment processors. We do not store your full credit card information on our servers.
- Account Information: If you create an account, we collect your name, email, and order history.
- Device & Usage Information: IP address, browser type, device type, pages visited, and time spent on our site, collected through cookies and similar technologies.
- Communications: Information you provide when contacting customer service or subscribing to updates.
How We Use Your Information
- Process, fulfill, and deliver your orders
- Communicate about orders, returns, or inquiries
- Provide customer support
- Improve our website, products, and services
- Send marketing communications only if you have opted in (you may unsubscribe at any time)
- Detect and prevent fraud
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers (payment processors, shipping carriers, email providers, hosting)
- Legal authorities when required by law
- Parties involved in a merger, acquisition, or sale of assets
Service providers may use your information only for the purposes we specify.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, including order processing, legal compliance, and dispute resolution.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your personal information, and to opt out of marketing emails. To exercise these rights, contact us at service@cariova.com.
Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
International Transfers
Our business is operated by a company based in China, and we serve customers in the United States. Your information may be processed in countries other than your own. We take steps to ensure appropriate protections are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes take effect constitutes acceptance of the updated policy.
Contact Us
Email: service@cariova.com
Phone: +1 321-301-5612
We will respond within 1–2 business days.
Business Hours (Eastern Time)
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed
Company Information
Dongyang Chaomeng Accessories Co., Ltd.
（东阳市潮萌饰品有限公司）
Address (China Headquarters):
Room 402, 4th Floor, Building 1,
Dongyang Mengning Bedding Products Factory,
Nanfeng Village, Nanshi Subdistrict,
Dongyang, Jinhua, Zhejiang 322199, China
US Returns Address:
Cariova Returns
3500 NW 114th Ave
Miami, FL 33178
United States